Shipping policy: No matter where you live, we ship our products all over the world and you can enjoy free shipping on all items sold for orders over $50.00. Additionally, we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
Delivery Time: It takes about 10-30 working days
Customs fees: You are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
Payment method: All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world.
Return, refund and cancellation: If the product you received is wrong or defective, please contact us at firstname.lastname@example.org as soon as possible.Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Time frame to report problems: You must report any problem related to your order before 60 days after your order has been shipped. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
BENEFITS WHEN BUYING PRODUCTS FROM OUR STORE
Affordable price for all anime’s fans: We are more affordable than other brand. Additionally, we often hold amazing sales – crazy sales during the year such as: Halloween, Christmas, Thanksgiving, Black Friday,… When customers buy from us, they will buy at the lowest price.
Secure Checkout: Pay with the most secure payment method – Paypal. It will give customers a simplified and secure checkout experience.
Always protected from click to delivery: Tracking number provided for all parcels, full refund if product is not received.
Customer support service 24/24: We’re Here to Help. Contact us at anytime for a smooth shopping experience.
>>> CHECK THE TOP BEST SELLING ITEMS AT OUR TOTORO PLUSHS COLLECTION !
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO) 2. Orders processed timely after the payment verification. 3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 4. The images shown are not the actual item and are for your reference only. 5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit time may vary, particularly during the holiday season. 6. If you have not received your order after 40 days from payment, please contact us. We will trace your order and get back to you asap. Our goal is customer satisfaction! 7. Delivery Time: 1. You have 7 days to contact us and 30 days to return it from the date received. If the item is in your possession more than 7 days, it will be considered used and WE WILL NOT ISSUEA REFUND OR REPLACEMENT to you. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half. 2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order ID. 3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement. 4. We will bear all the shipping cost if the product(s) is (are) not as advertised. 1. 12 months Manufacturers limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty. 2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY. You agree to all of the above-listed policies upon ordering on aliexpress! We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can perform up your satisfaction. It is impossible to address issues if we do not know about them!